The optional Bill Payment service is free. . Sign up now and enjoy the freedom of our free bill pay services.

What do I need to enroll?

1.    A Douglas National Bank personal checking or savings account.

2.   An e-mail address. We use this address to inform you of enhancements to the service, and to notify you of Electronic Statement delivery and other notifications you can set up on the account.

3.   A browser that supports 128-bit encryption. Our service performs best with Netscape 4.7 or Microsoft Internet Explorer 6.0 or greater. To download the most current versions of these browsers, click on the appropriate link below.

Download Internet Explorer
Download Netscape

How soon can I start using Internet Banking?
Once the online application is completed, you can:

1.   Complete the on-line enrollment application.  We will activate your service once the application is received. You will receive an email and written notification confirming the activation of your service.

2.   Contact one of our customer service representatives via telephone at 912-384-2233 and we will activate your service immediately (some restrictions may apply). You will receive an email confirming the activation of your service.

Can I use Quicken or Microsoft Money?
This method is free and available for Quicken 2004 and older and all versions of Microsoft Money. You can download (export) transactions from your current and three previous statements to Quicken or Microsoft Money.

Can I access my accounts from home and work?
Yes, you can access your account through any computer that has Internet access and a browser that meets our security requirements. Because this service is Internet-based, you do not have to worry about using a computer with special software.

How much transaction history can I see?

You can see transactions from your previous three statement cycles, plus any transactions since your last statement.

How does Bill Payment work?
The Bill Payment Service eliminates the need to write checks and use stamps to deliver your payments. First, you will create a list of companies or individuals you pay on a regular basis. Then, each time you want to pay a bill, you select the payee from the list you created, select the account to be charged, input the amount you want to pay, and input the date it needs to be sent.

The payment will be deducted from your checking account on the scheduled date and be sent to the payee either electronically or via corporate check, depending on the payment method accepted by the merchant.

It can take up to five business days for the payment to be received and processed by the payee, so you will want to make sure to schedule it in time to arrive before the due date. Please note that the money is deducted from your account on the date you schedule for the payment, not when the payment is credited by the payee.

Who can I pay with Internet Banking Bill Payment?
You can generally pay any individual or business with an address in the United States you would normally pay by mailing a check. You should not use the service to schedule any payments for tax or court-ordered payments. (We will not be responsible for any posting problems associated with these types of payments).

Does the merchant I'm paying receive my payment electronically?
This depends on the merchant's capability and preference. If the merchant cannot or does not want to receive the payment electronically, the merchant will be sent a check along with the information needed to process your payment.

How do I stop a scheduled bill payment?
You can stop a bill payment from being sent up until 3:30 p.m. (EST) on the day it is scheduled. If it is after 3:30 p.m., the payment cannot be stopped, and you will need to contact the payee and request that he or she not process your payment or refund the payment.

Is Internet Banking secure?
Douglas National Bank safeguards your information according to established security standards and procedures in order to keep your financial information secure and confidential. We use many lines of defense to protect your account information, including encryption, firewalls, timed log off, virus protection, and a secure login process. Whether you're enrolling online for Internet Banking, transferring money or paying your bills, you can depend on your accounts and your account information being safe. More information on Internet security.

Can anyone else access my financial information?
No, as long as you keep your User ID and Password private. Notify us immediately if you think someone may know your password.

What if I forget my password?
For your security, no one knows your password but you. Therefore, if you forget your password, we do not have access to it. However, if you call our Customer Service, we will be able to reset your password so you can choose a new one. Our number is 912-384-2233.

What can I do to keep my financial information secure?

1.   Do not give or disclose any part of your User ID and Password to anyone. Bank employees will request your User ID when accessing your account profile, but should never ask for your Password.

2.   Do not have your account information, including your computer screen, out in an open area accessible by others.

3.   Do not send your User ID and Password or account information over any public or general email system.

4.   Do not release any personal information on the phone, in the mail, or over the Internet unless you initiate the contact or are certain you know whom you're dealing with.

5.   Contact us immediately if there are charges on your account you don't recognize.

6.   Do not leave your computer unattended while you are connected to the Internet Banking Service.

7.   Be sure to log off of the Internet Banking Service when you have completed your session. If you forget to log off and there has been no activity for 10 minutes, Douglas National Bank will automatically end the session. After your service has "timed-out", you will need to log back on with your User ID and Password.

Where can I go if I have additional questions?
There are help screens available if you have questions while you are using the Internet Banking Service. We also have customer service representatives available during normal business hours.  These hours are 9:00 AM to 4:00 PM, Monday thru Thursday and 9:00 AM to 5:00 PM on Friday.